1. SUPPLIER IDENTIFICATION
www.ExcursionsGranCanaria.com is a site operated by Pavel Kusnir – Tourist Intermediary.
I am a one-person company registered in Canary Islands/Spain under the business number: X8222874Y.
I am an agent authorized by the Directory of Tourism by the concession nr. I-0002476.1.
My tax number is X8222874Y.
I am regulated by Spanish and Canarian law.
For the aim of automated online sales, I organize excursions and they are guided only by me. I am an official licensed guide.
2. CONTACT DETAILS:
Email: info(at)ExcursionsGranCanaria.com
3. THIRD PARTY INTEGRATIONS/COLABORATIONS
The website is owned by Pavel Kusnir – Tourist Intermediary and it is run by WordPress (www.WordPress.org) and hosted on Webempresa Europa S.L. (www.webempresa.com). My automatic online bookings are powered by Rezgo Systems (www.rezgo.com) and my credit card payments by Stripe (www.stripe.com). My website features an affiliate integration with GetYourGuide.com. The transport on the excursions is provided by a professional transportation office – Transportes La Pardilla, S.L. in private buses or minibuses.
4. PRODUCT INFORMATION
All my products (excursions) are described on pages for each product and they are available to be reserved by an automatic reservation system. You are kindly asked to read this description carefully. If you reserve a product, you acknowledge, that you agree with all the product characteristics and with the stated terms and conditions. In case you do not agree with something from its description you are welcome to inform me by email to discuss, whether an alternative option could be arranged for you.
All excursions are organized directly by ExcursionsGranCanaria.com – Pavel Kusnir – Touristic Intermediary. All of them are guided by a licenced and experienced guide (me). I only do excursions in reduced groups of up to 25 persons.
If the weather prediction is very bad for the day of the excursion, I reserve the right to cancel the excursion with a complete money refund or to change the date of the excursion. I also cannot be responsible for the weather on the excursion. That is why you are advised to take warmer clothing and a raincoat/umbrella with you. Even if the weather is warm on the coast, it may be colder in the mountains.
I am not responsible for the delays caused by heavy traffic, weather conditions, closures of the roads or late arrival of other clients. You are advised to be at the pick-up point 5 minutes before the announced arrival time, and I would like to ask you to wait at least 15 minutes after the announced time in case we have any unpredictable delays. If the delay is longer than 15 minutes, I would contact you by mobile phone.
Any participant who is not present at the designated pick-up location and fails to arrive within 10 minutes of the scheduled departure time shall forfeit their right to participate in the excursion. In such cases, the client is not entitled to any compensation, refund, or rescheduling. However, if a client oversleeps or is delayed for any other reason, they may contact the guide by phone to arrange to meet the group at a subsequent stop (e.g., in the village of Bandama or Santa Brigida) at their own expense via taxi.
Passengers are required to follow the guide’s directions throughout the duration of the excursion. Consumption of food and drinks inside the vehicle is restricted to water only. Guests who choose to leave the tour group voluntarily forfeit any entitlement to a full or partial refund.
Once on the excursion, I reserve the right to leave 10 minutes after the announced departure time at each stop even if you are not on the bus and you would have to return to Las Palmas or follow the group at your own expense and without any refund.
I reserve the right to modify the tour itinerary by substituting any scheduled location with a comparable alternative in the event of unexpected road closures, severe weather, or other force majeure circumstances. Should I receive advance notice of such events, we will notify you promptly
Please note that I cannot accept responsibility for any lost, stolen, or damaged personal belongings during our excursion. Additionally, while your safety is my top priority, I cannot be held liable for any personal injuries, accidents, or fatalities that result from reckless behavior, a lack of proper care, or the failure to follow my guided instructions.
The transport on the excursions is provided by a professional transportation office – Transportes La Pardilla, S.L. in air-conditioned private buses or minibuses.
There is a minimum number of 8 participants for each excursion. In case I cannot do the excursion because of a small number of clients, I would inform you before 12:00 o´clock the day before the tour.
5. PRICING
The price is always clear in the tour description; it is charged in euros and includes all local taxes and VAT.
6. MAKING A RESERVATION
Reservations for my tours can be made 24 hours a day through the automated booking system on my website, powered by Rezgo, a secure and reliable platform that fully complies with EU data protection regulations.
Booking Requirements
- Contact Information: During the initial booking step, please provide your full name, email address, and mobile phone number so I can properly manage your reservation.
- Billing Details: In the following step, you will be asked to provide your residential address, which is required by our secure payment gateway to process your transaction safely.
7. PAYMENT
In the next step, you will be asked to enter your credit or debit card details. My card payments are processed by Stripe. Stripe is a safe, industry-standard payment processor that complies with EU data protection laws, featuring secure checkout signs integrated into the Rezgo booking platform. Stripe is committed to providing secure online payments. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Stripe´s servers are protected by firewalls and intrusion detection systems. All the personal and card information is stored as confidential and will not be disclosed to any third party.
If you prefer an alternative payment method, please feel free to contact me to arrange a SEPA bank transfer (EU only) or a PayPal payment. Please note that online availability cannot be guaranteed in this case, as my automatic booking system only accepts card payments to hold your seats. SEPA transfers and PayPal are best suited for bookings made well in advance of the travel date. I respond to emails at least once a day on business days.
8. BOOKING CONFIRMATION
Immediately after finishing the booking and payment process, you should receive an automatic email confirmation of your booking. Later on, I will also send my own personal confirmation manually, but that will take some time until I am connected, which is at least once a day on business days.
- Vouchers – apart from the received booking confirmation, no physical vouchers are issued, and you do not need to print your confirmation. At the beginning of the tour, simply identify yourself by the name on the booking.
9. RESERVATION CHANGES
You can change your travel date to any available date on my booking calendar at no extra cost. Modifications must be made at least 24 hours before your original travel date by contacting me via email.
10. RIGHT TO CANCEL
You can cancel by email up to 24 hours prior to the excursion with a full refund. The only fee you would be charged is a small percentage (max. 3%) charged by the card processing company Stripe. Unfortunately, I cannot influence that. Cancellations made within 24 hours of the scheduled tour departure are non-refundable and do not qualify for compensation.
11. GETYOURGUIDE.COM AFFILIATE INTEGRATION
My website features a GetYourGuide.com integration in the section “Other COOL excursions in Gran Canaria”. It´s because people often ask me what other excursions I could recommend in Gran Canaria. Therefore, I decided to make it public and signed up for an affiliate cooperation with GetYourGuide.com. They are a very serious seller of holiday activities and you can book excursions with them worldwide. I point out a couple of tours from Las Palmas that I find interesting. After clicking on them, you will be redirected to GetYourGuide.com, where you can choose from even more tours and finish your reservation. Please note that I do not organize these tours, and I don´t have any control over them. I also don´t have any details of your bookings there, and I can´t help with that at all. For any kind of requests, don’t hesitate to get in touch with GetYourGuide.com or the provider of your tour directly.
This reservation is a direct business transaction between you and GetYourGuide.com. GetYourGuide.com is a trusted provider of holiday activities and complies fully with EU data protection laws.
12. COMPLAINTS & NOTICES
In case you are not satisfied with anything on my excursion, please inform me as soon as possible, so that I can arrange an instant improvement. For formal complaints please use my email info(at)ExcursionsGranCanaria.com.
13. DISCLAIMER OF WARRANTY
I wrote all the information to my website www.ExcursionsGranCanaria.com with the best intentions and after having studied multiples sources such as books, magazines, brochures and leaflets from local tourist centres and other websites. However, errors may occur or facts can change during the pass of time, therefore I do not assume any responsibility for any consequential damages caused to anybody using the information written on my website. If there is any inaccuracy on my web, please inform me to dissolve it.
14. MY RIGHT TO MODIFY THESE TERMS & CONDITIONS
I reserve the right to change the content of my website without any notice and I reserve the right to modify my terms and conditions from time to time in order to improve their content as I consider it the best to protect my and customers’ rights.
15. THIRD-PARTY LINKS
In order to provide the best possible content to my readers, I may include links to third-party websites. I do not guarantee the content of these websites or their changes and it is the complete responsibility of the reader to use these pages.
16. LAW
These terms and conditions are governed by Spanish and Canarian law. In case of any disputes, you and I both agree that the court of Las Palmas de Gran Canaria will have non-exclusive jurisdiction.
17. CIVIL LIABILITY COVERAGE
I hold a civil liability insurance policy issued by Caser Seguros.
18. ACCIDENTAL INSURANCE OF THE EXCURSIONS
All excursion participants younger than 65 years of age are automatically covered by accidental insurance of Helvetia company (please see the list of uninsurable people and exceptions)
The coverage includes:
- doctors and clinics designated by the insurance company in Gran Canaria – unlimited
- doctors and clinics of free choice – up to 2.500 €
- accidental death – 12.000 €
- absolute permanent disability due to accident – 12.000 €
- partial permanent disability due to accident according to the insurer’s criteria as a partial percentage of the 12,000 €
Uninsurable people:
- people older than 65 years of age
- people younger than 14 years are only covered by accidental insurance but are excluded from compensation for death
- people who habitually consume narcotics and drugs or suffer from mental derangement, stroke, epilepsy, syphilis, AIDS, alcoholism, spinal cord diseases, and encephalitis lethargica
In case you happen to be in a group of uninsurable people, you can still participate in the excursion having your own accidental insurance or simply accepting the fact that you are not covered by my accidental insurance. Everyones´s health issues are strictly private and in case that it is not going to affect the execution of the tour, your health, or the health of the others, there is no need to inform about that.
Exceptions:
- treating chronic issues of the participants or preexisting health problems or if those health issues got worse due to an accident on the excursion
- accidents intentionally caused by the participant
- pregnant women are insured by accidental insurance, but the insurance doesn´t cover any harm or risks for the unborn baby. Please note that the excursion is not recommendable for women in an advanced stage of pregnancy.
- accidents resulting from actions under the influence of alcoholic beverages or drugs (the acceptable level of alcohol is at most 20% above the legal limit for driving)
- brain attacks, epileptic, cardiovascular, poisoning, and infections are not considered accidents
- suicide or attempted suicide
- accidents that occurred as a result of mental illness
- atmospheric pressure temperature effects
- heart attacks, thrombosis and embolism
- high-risk sports, climbing
- sea rescue
Concerted clinics:
- Hospital San Roque
- Clínica Santa Catalina
- Hospital Perpetuo Socorro
- Clínica La Paloma