TERMS & CONDITIONS

1. SUPPLIER IDENTIFICATION

www.ExcursionsGranCanaria.com is a site operated by Pavel Kusnir – Tourist Intermediary. 

I am a one-person company registered in Canary Islands/Spain under the business number: X8222874Y.

I am an agent authorized by the Directory of Tourism by the concession nr. I-0002476.1.

My tax number is X8222874Y.

I am regulated by Spanish and Canarian law.

For the aim of automated online sales, I organize excursions and they are guided only by me. I am an official licensed guide.

My automatic online bookings are powered by Rezgo Systems (www.rezgo.com) and my payments are operated by PayPal (www.paypal.com) and credit card payments by Stripe (www.stripe.com).

2. CONTACT DETAILS:

Email: info(at)ExcursionsGranCanaria.com

3. PRIVACY POLICY & COOKIES

The website is owned by Pavel Kusnir – Tourist Intermediary and it is run by WordPress (www.WordPress.org) and hosted on Webempresa Europa S.L. (www.webempresa.com).

Email newsletters

I NEVER send newsletters.

Cookies & monitoring

A cookie is a small text file that is stored on your device. The cookies are important for the functionality of my website and I use them to improve my services and find out about the visitor’s interests. For this, I use Google Analytics (www.Google.com/Analytics/). The data that I usually store are: your location (only country and city), time and date of your visit, names of the pages that you have visited, your initial and final page saw and how many times have you visited my website. 

Disclosure of personal data

  • to my trustful providers and agents and only when necessary, such as to make a reservation or to my insurance company in case of an accident.
  • in serious cases when I am asked by the law, or if it is necessary to protect me or third parties from crime and fraud.
4. PRODUCT INFORMATION

All my products (excursions) are described on pages for each product and they are available to be reserved by an automatic reservation system. You are kindly asked to read this description carefully. If you reserve a product, you acknowledge, that you agree with all the product characteristics. In case you do not agree with something from its description you are welcome to inform me by email to discuss, whether an alternative option could be arranged for you.

All excursions are organized directly by ExcursionsGranCanaria.com – Pavel Kusnir – Touristic Intermediary. All of them are guided by a licenced and experienced guide (me). I only do excursions in reduced groups of up to 25 persons.

If the weather prediction is very bad for the day of the excursion, I reserve the right to cancel the excursion with a complete money refund or to change the date of the excursion.  I also cannot be responsible for the weather on the excursion. That is why you are advised to take warmer clothing and a raincoat/umbrella with you. Even if the weather is warm on the coast, it may be colder in the mountains.

I am not responsible for the delays caused by heavy traffic, weather conditions, closures of the roads or late arrival of other clients. You are advised to be at the pick-up point 5 minutes before the announced arrival time, and I would like to ask you to wait at least 15 minutes after the announced time in case we have any unpredictable delays. If the delay is longer than 15 minutes, I would contact you by mobile phone.

We cannot wait longer than 5 minutes at the pick-up places for the late passengers. Once on the excursion, I reserve the right to leave 10 minutes after the announced departure time at each stop even if you are not on the bus and you would have to return to Las Palmas or follow the group at your own expense and without any refund.

The transport on the excursions is provided by a professional transportation office – Transportes La Pardilla, S.L. in private buses or minibuses.

There is a minimum number of 8 participants for each excursion. In case I cannot do the excursion because of a small number of clients, I would inform you before 12:00 o´clock the day before the tour.

5. RIGHT TO CANCEL

You can cancel by email up to 48 hours prior to the excursion with a full refund. The only fee you would be charged is a small percentage (max. 3%) charged by the card processing company or PayPal. Unfortunately, I cannot influence that.

6. COMPLAINTS & NOTICES

In case you are not satisfied with anything on my excursion, please inform me as soon as possible, so that I can arrange an instant improvement. For formal complaints please use my email info(at)ExcursionsGranCanaria.com.

7. DISCLAIMER OF WARRANTY

I wrote all the information to my website www.ExcursionsGranCanaria.com with the best intentions and after having studied multiples sources such as books, magazines, brochures and leaflets from local tourist centres and other websites. However, errors may occur or facts can change during the pass of time, therefore I do not assume any responsibility for any consequential damages caused to anybody using the information written on my website. If there is any inaccuracy on my web, please inform me to dissolve it.

8. MY RIGHT TO MODIFY THESE TERMS & CONDITIONS

I reserve the right to change the content of my website without any notice and I reserve the right to modify my terms and conditions from time to time in order to improve their content as I consider it the best to protect my and customers’ rights.

9. THIRD-PARTY LINKS

In order to provide the best possible content to my readers, I may include links to third-party websites. I do not guarantee the content of these websites or their changes and it is the complete responsibility of the reader to use these pages.

10. PAYMENT OPTIONS AND PRICING

All the products are charged in euros and their price includes all the local taxes and VAT.

I accept credit card payments and these payments are processed by Stripe (www.Stripe.com).

I accept Paypal money transfers processed by Paypal (www.PayPal.com).

I accept bank transfers, if you wish to use this type of payment, please contact me by email before.

11. SECURITY POLICY

Stripe.com process all my credit card payments and all the personal and card information is stored as confidential and will not be disclosed to any third party. Stripe.com is committed to providing secure online payments. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Stripe.com servers are protected by firewalls and intrusion detection systems.

12. LAW

These terms and conditions are governed by Spanish and Canarian law. In case of any disputes, you and I both agree that the court of Las Palmas de Gran Canaria will have non-exclusive jurisdiction.

13. ACCIDENTAL INSURANCE OF THE EXCURSIONS

All excursion participants younger than 65 years of age are automatically covered by accidental insurance of Helvetia company (please see the list of uninsurable people and exceptions)

The coverage includes:

  • doctors and clinics designated by the insurance company in Gran Canaria – unlimited
  • doctors and clinics of free choice – up to 2.500 €
  • accidental death – 12.000 €
  • absolute permanent disability due to accident – 12.000 €
  • partial permanent disability due to accident according to the insurer’s criteria as a partial percentage of the 12,000 €

 Uninsurable people:

  • people older than 65 years of age
  • people younger than 14 years are only covered by accidental insurance but are excluded from compensation for death
  • people who habitually consume narcotics and drugs or suffer from mental derangement, stroke, epilepsy, syphilis, AIDS, alcoholism, spinal cord diseases, and encephalitis lethargica

In case you happen to be in a group of uninsurable people, you can still participate in the excursion having your own accidental insurance or simply accepting the fact that you are not covered by my accidental insurance. Everyones´s health issues are strictly private and in case that it is not going to affect the execution of the tour, your health, or the health of the others, there is no need to inform about that.

Exceptions:

  • treating chronic issues of the participants or preexisting health problems or if those health issues got worse due to an accident on the excursion
  • accidents intentionally caused by the participant
  • pregnant women are insured by accidental insurance, but the insurance doesn´t cover any harm or risks for the unborn baby. Please note that the excursion is not recommendable for women in an advanced stage of pregnancy.
  • accidents resulting from actions under the influence of alcoholic beverages or drugs (the acceptable level of alcohol is at most 20% above the legal limit for driving)
  • brain attacks, epileptic, cardiovascular, poisoning, and infections are not considered accidents
  • suicide or attempted suicide
  • accidents that occurred as a result of mental illness
  • atmospheric pressure temperature effects
  • heart attacks, thrombosis and embolism
  • high-risk sports, climbing
  • sea rescue

Concerted clinics:

  • Hospital San Roque
  • Clínica Santa Catalina
  • Hospital Perpetuo Socorro
  • Clínica La Paloma